These general conditions of sale have as their object the regulation of the purchase of products and services, carried out remotely and made available via the Internet, from the decoltelli.it site (hereinafter the “Site” or “DeColtelli”) in compliance with Italian legislation. pursuant to Legislative Decree 206/2005 and subsequent amendments and additions. The expression “Buyer” means the person making the purchase, referred to in this contract. The term “Supplier” means the person who carries out the sale of the goods covered by this contract. The goods and services covered by these general conditions are offered for sale by Procopio srl, Lungarno Pacinotti, 23 – 56126 PISA C.F./ VAT number 01680100508 and registration in the Pisa Business Register n. . The Buyer, by sending his purchase order electronically, declares to have read and accepted the general and payment conditions transcribed below, and to have read them. Therefore, the transmission of the order implies full knowledge of the aforementioned conditions and their full acceptance. The Buyer undertakes and obliges, after the conclusion of the online purchase procedure, to print and keep these general conditions of sale, already viewed and accepted.
2) OBJECT AND CONCLUSION OF THE CONTRACT
3) METHOD OF PAYMENT AND REFUND
The Purchaser may pay for the products ordered and the related shipping costs by credit card – PayPal. Credit Card – PayPal: Once the order has been confirmed, the Buyer will be redirected to the PayPal site where he can make the payment with his account or using a credit card or in any case according to the methods accepted by PayPal and in compliance with the relative conditions. PayPal data is managed directly by PayPal. The information is encrypted through the use of encryption systems that prevent its use by third parties and is sent directly to the bank. The Supplier reserves the right to make a request to the bank issuing the card to verify the authenticity of the ownership of the card or to PayPal in case of problems. Any reimbursement to the Purchaser, if he is entitled to it, will be credited by reversing the payment by credit card, PayPal or bank transfer, at the latest within 30 days. from the date on which the Supplier became aware of the cause that generates the right to reimbursement.
4) DELIVERY TIMES AND METHODS
The Supplier will deliver the ordered products through the SDA courier (for Italy) or, in cases where it is necessary, through other couriers. Except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered in Italy within a maximum period of 8 (eight) working days starting from the working day following the one in which the Supplier confirmed the order to the Customer via a specific email. order confirmation. In the event that the Supplier is unable to ship within this deadline, the Buyer will be promptly notified by e-mail, indicating the deadline within which the order will be processed. Delivery times may vary depending on the country of destination and other factors not directly controllable by the Supplier and not attributable to it.
5) SHIPPING AND DELIVERY COSTS
Before completing the order, the Buyer has the ability to check, from the drop-down menu on the payment page, the ability to ship to the country of interest and the related delivery costs. Deliveries in some countries can take place with payment of customs duties to be paid by the final recipient.
All sales prices of the products displayed and indicated on this website constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, are inclusive of VAT and all other taxes. Shipping costs will be indicated and calculated in the purchase procedure before payment of the order by the Purchaser and also contained in the web page summarizing the order placed. The prices indicated for each of the goods offered to the public are valid until the time the order is sent and indicated on the order summary web page. Therefore, the prices and conditions may be changed by the Supplier at any time and what appears on the order summary web page will be valid for the Buyer.
7) AVAILABILITY OF PRODUCTS
The Supplier ensures through the electronic system used the processing and fulfillment of orders within the terms provided for in the contract except in the event of force majeure or unforeseeable circumstances. If the product is not available in stock, the Customer Service will promptly notify the Buyer, providing information on how to proceed.
8) LIMITATIONS OF LIABILITY
The Supplier assumes no responsibility for disservices attributable to force majeure and or for disservices or malfunctions related to the use of the Internet outside of its own control or that of its sub-suppliers. The Supplier cannot be held liable to the Buyer, except in the event of willful misconduct or gross negligence. Furthermore, the Supplier will not be liable for damages, losses and costs incurred by the Buyer as a result of the non-execution of the contract for reasons not attributable to him, since the Buyer is only entitled to a full refund of the price paid. The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards upon payment of the purchased products if it proves that it has adopted all the precautions applicable at the time of the transaction.
9) GUARANTEES AND ASSISTANCE METHODS
The Supplier is liable for any ascertained defect or defect of the product and attributable to him provided that such defect or defect has been reported by registered letter with return receipt. at Procopio srl, Lungarno Pacinotti, 23 – 56126, PISA, or reported by e-mail to firstname.lastname@example.org within 8 (eight) days from the date of delivery, indicating the type of flaw detection.
10) BUYER’S OBLIGATIONS
The Buyer undertakes to pay the price of the purchased goods within the times and methods indicated in the Contract. The Buyer undertakes, after the conclusion of the online purchase procedure, to print and store the web page that contains the order data. The information contained in this contract has, however, already been viewed and accepted by the Purchaser, who acknowledges it, as at the time of finalizing the order, the link to this section is always present at the bottom of the page.
11) ARCHIVING METHOD OF THE CONTRACT
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that each order sent to DeColtelli is stored in digital form on the server where the site resides according to criteria of confidentiality and security.
12) COMMUNICATIONS AND COMPLAINTS
The Purchaser indicates in the registration form his residence and domicile, the telephone number and the e-mail address to which he wishes the Supplier’s communications to be sent. Any damage or anomalies of the goods must be notified to the courier and reported at the time of collection of the goods indicating on the transport document: “I accept with reservation” SPECIFYING THE REASON FOR THE RESERVE (for example damaged package, missing package or other). eight) working days from receipt of the goods no complaints are allowed. The Buyer can report any problems within 8 (eight) working days of receiving the goods by starting a complaint procedure. Written communications directed to the Supplier and any complaints will be considered valid only if sent to the address Procopio srl, Lungarno Pacinotti, 23 – 56126, PISA, or sent by e-mail to email@example.com or through the Website using the contact form in the “Contacts” section. In the case of damaged or missing goods, which therefore have obvious discrepancies between the goods purchased and the one received, the Seller has the right to ask the Buyer for photographic evidence demonstrating the non-conformity of the delivery. If, following verification of the photographic evidence, the non-compliance is confirmed, the Supplier will reimburse the Buyer of the exact amount paid by the Buyer. If the refund is partial and does not concern the entire order, any shipping costs paid by the customer will not be refunded. It is the Supplier’s discretion, and in any case in agreement with the Buyer, to propose the return of non-compliant goods or to propose the issuance and sending of a discount code that can be used on the Seller’s website. The Seller avails itself of the right to reject a complaint in the following cases:
– incorrect, incomplete or unsuitable delivery address (based on the data provided by the Buyer during the purchase) or lack of a recipient reference visible to the shipper at the delivery address (e.g. house number or name and surname on the The delivery information entered by the Buyer and recorded at the time of the order are binding on the Buyer. In the event of an error in entering such delivery data, the Seller cannot be held responsible for the impossibility of delivering the goods following this error. Customer Service will make an attempt to contact (even electronically only) the Purchaser, who is required to respond within 24 hours;
– delivery not made due to the absent recipient. Customer Service will make an attempt to contact (even electronically only) the Purchaser, who is required to respond within 24 hours;
– absence of photographs proving the state of the product, if it is reported as non-compliant;
– change of the shipping address after the deadline of 2 hours from the time of the order, or change of address made directly by the Buyer and not communicated to the Seller. The Supplier avails itself of the right to reject orders from Customers who have placed two orders and which have not been delivered.
13) COMPOSITION OF DISPUTES AND APPLICABLE LAW
The sales contract between the customer and Procopio S.r.l. it is understood to be concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or of individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his / her town of residence or of domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Pisa, any other competent court excluded.
14) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
The confirmation of the order implies for the Buyer the acceptance of these general conditions which can be updated or modified directly with the transcription of the new regulation on this site. The modification or update will be valid and effective for orders that have not yet been processed and for which the web page, which summarizes the order data, is not yet displayed.
15) INFORMATION ON PRODUCTS
The information and characteristics relating to the Products are available, with the relative Product codes, on the Site. The visual representation of the Products on the Site, where available, usually corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color, size and decorative elements (such as, by way of non-exhaustive example, ribbons and labels In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails. By concluding the online purchase procedure, the Buyer declares to have read the ingredients and allergens.
16) BILLING OF PRODUCTS
If the purchase is made by a VAT person, it will be possible to request an invoice by sending an email to firstname.lastname@example.org or by selecting the appropriate field when completing the purchase. The Purchaser is responsible for correctly entering the billing information and is expressly informed that, in the event of failure to request the invoice during the order, it will not be possible to request it later.