Are your payment systems safe?

Thanks to our ongoing commitment to research and development in the field of IT security, we can guarantee that the purchase procedure is perfectly safe and you can order on our site with confidence.

I am having difficulty proceeding with the order.

Follow these simple steps:
Choose your items and put them in the cart
Check if your cart contains all the desired items in the right quantities, then choose a destination address, if different from the pre-set one, choose the desired payment method and click on proceed.
Enter your credentials. By authorizing the order, you will receive an email confirmation after a few minutes

Can I change my order after confirmation?

Only in the immediacy of the order. The payment systems and order processing are automatic, however if you immediately realize that you have made a mistake contact us promptly, we will try to solve the problem.

Why am I not able to register?

If you have already placed an order on our site, you have already registered. You can log in at checkout and thus use the delivery data registered on your account.

You are almost certainly already registered, and in this case there is no need to register again. If you have forgotten your password, you can retrieve it by clicking on the “Forgot password?” link.

How to recover my password?

Click on the “Forgot your password?” that you find on the login page. You will be asked to provide your email address, the same with which you are registered. You will receive a new password in your inbox. If you don’t receive any mail, check your junk mail, messages like this are often mistaken for spam. If the problems persist, we ask you to fill out the contact form. We will be at your disposal.

How to change my email address and my data?

If you have changed your email address and want to change it in your profile, write an email to our customer service specifying your request and indicating all your data: we will modify it as soon as possible.

There was an error during the purchase, what do I do?

Please inform us immediately of what happened. We will try to solve the problem immediately. If the error prevents you from placing an order, we will be happy to proceed, alternatively, by phone or by sending an email to Comunicazione@decoltelli.it

Can my order be delivered to several recipients?

Yes, but we recommend that you place separate orders, one for each delivery address. It is possible to indicate in the notes at the time of the order that it is a gift, so as not to attach the invoice or receipt to the ordered package.

Generally within 2/3 days from the order, with the due exceptions related to the holidays. It would be preferable to place the order by Wednesday to have delivery within the week.

What do i do if i am allergic or intolerant?

The list of ingredients is indicated on each product. make sure that the product you are allergic or intolerant to is not expressly indicated. If you want more information, contact us at comunicazione@decoltelli.it.